Bug on step 4

Jacques_Favier1Jacques_Favier1 Member Posts: 1
I am trying since yesterday to buy ether, but never been able to succeed in step 4 (Move your mouse around the screen to generate a random wallet, and once you are done you will be moved to the next screen.) Nothing happens.
I used a MacBook Air, with wifi connection . After reading on the forum, I switched to a fiber connection to avoid breaks , but no more result.
I don't know how long I have to move my mouse (by the way there is no "mouse" on a Mac Book Air but only a trackpad…), on what part of the image, etc…

Thank you for support


  • StephanTualStephanTual London, EnglandMember, Moderator Posts: 1,282 mod
    edited July 2014
    Bonjour @Jacques_Favier1‌ :) Right, since you have not actually sent the bitcoin for your purchase yet, you should be fine. Reload the page on your computer, insuring you have a good, solid network first (it's never a good idea to purchase something while on a flaky network).

    You have to move your mouse around A LOT before it moves on to the next step. Try that, and let me know how you get on. Cheers!
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