Waiting for ETH tx (batch from presale)

Hi all,

Since Ethereum helpdesk doesn't reply to my mails I'm trying overhere. Since some months now the Ethereum helpdesk promised me to send my ETH (concerns failed wallet for received the presale ETH).
Helpdesk replied me end 2015 that the batch was prepared to send the transaction (not only to me but also others). Nothing happened since then and I'm still waiting to receive my investment.

Anyone has the same problem?
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