I started investing in crypto a couple months ago. I transferred some ethereum from Coinbase to Jaxx. Next day Jaxx wallet froze so I uninstalled and reinstalled it. Now my ether is gone. Jaxx support says that the ethereum were transferred out of my wallet and it is my fault and there is nothing they can do about it. They are accusing me of not being in control of my device. I always have my phone on me which has fingerprint and code turned on for all apps besides 2FA.
The ether is in somebody elses' wallet. I can see it's there but don't know if / how I can get it back. Only the 2.15 ethereum deposit is mine. I don't know who the rest of the transactions belong to.https://etherscan.io/address/0x0FE5913B84883847c836ea7F07daBaF3f1D46617