no private key

A few times ago I bought Ethereum with anycoindirect.eu. Now I want to sell a few of my address by sending them to anycoindirect.eu
The problem is I want to sent them but I don't have a private key. I lost it or didn't get it???? It was new for me.
The only thing I have is a confirmation of anycoindirect.eu that they have send my coins to my address with a Tx id and I pay for it with paypal.
Can you help me??

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