I am on Firefox and having trouble downloading my wallet file. I also double checked my e-mail to see that it was inputted correctly and have not received an e-mail containing my wallet file (it's been more than 5 hours). How should I obtain my wallet file?
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I'll try to keep it short:
I (tried to) purchase a couple of ETH yesterday. At the time there was no warning about using Firefox, which is my default browser. After six confirmations I was still not able to normally download the wallet file. After reading about it I emailed the helpdesk adress. 24 hours later I have still not recieved any confirmation or backup email. No reply from the "helpdesk".
Very dissapointed, would not buy again.
However, I did managed to download some kind of file. The file includes a long "ensceed"-string and some of my details, such as the provided email adress.
Please answer me this:
1) Is this the file I was supposed to be able to download, and receive in a backup email?
2) Am I supposed to store it securely? Do I need to the encrypt the file? Or is the file already encrypted with the password I provided when I purchased?
/noob444
Second, the file you have is your wallet. Don't lose or modify this file. The best way to keep it safe is to keep it on an encrypted USB and delete all traces of it from your email and computer. Then put the USB in a bank vault or similar.
Finally, don't lose your password.
Let me put it this way:
What would happen if a hacker came across this file? He would still need need to know the password in order to steal the coins, right?